top of page

Terms of Sales

The customer acknowledges having been informed in advance and having accepted that the travel offers offered by are governed by the provisions of the Tourism Code and by the general conditions below.

In accordance with Articles L211-7 and L211-17n of the Tourism Code, the provisions of Articles R211-3 to R211-11 of the Tourism Code, the text of which is reproduced below, are not applicable for reservation or sale of transport tickets that are not part of a tourist package.

The service constitutes a tourist package:

  • Resulting from the prior combination of at least two operations relating respectively to transport, accommodation or other tourist services not ancillary to transport or accommodation and representing a significant part of the package;

  • Exceeding twenty-four hours or including an overnight stay;

  • Sold or offered for sale at an all-inclusive price.

The organizer's brochure, estimate, proposal and program constitute the prior information referred to in article R211-7 of the Tourism Code.

Therefore and in the absence of contrary provisions, the characteristics, special conditions and price of the trip as indicated in the brochure, the estimate, the organizer's proposal, will be deemed contractual upon signature by the customer of the registration form. .

In the absence of a brochure, estimate, proposal and program, this document constitutes, before its signature by the buyer, the prior information referred to in article R211-7 of the Tourism Code.

In the absence of signature by the customer within 24 hours of its issue, this document will be null and void.

In the event of transfer of the contract, it will be due concomitantly with the change of contract, either by the transferor or by the transferee, of the costs of changing the contract varying according to the moment of the transfer and the companies.

When these costs exceed the amounts displayed at the point of sale, and those mentioned in the contractual documents, the supporting documents will be provided by at the request of either the assignor or the assignee.

Article R211-3:

Subject to the exclusions provided for in the third and fourth paragraphs of Article L. 211-7, any offer and sale of travel or holiday services shall give rise to the delivery of appropriate documents which comply with the rules defined by this section.

In the event of the sale of air transport tickets or tickets on a regular line not accompanied by services linked to this transport, the seller shall deliver to the buyer one or more passenger tickets for the entire journey, issued by the carrier or under his responsibility. In the case of transport on demand, the name and address of the carrier, on whose behalf the tickets are issued, must be mentioned.

The separate invoicing of the various elements of the same tourist package does not exempt the seller from the obligations imposed on him by the regulatory provisions of this section.

Article R211-3-1:

The exchange of pre-contractual information or the provision of contractual conditions is carried out in writing. They can be done electronically under the conditions of validity and exercise provided for in Articles 1369-1 to 1369-11 of the Civil Code. The name or business name and address of the seller are mentioned as well as the indication of his registration in the register provided for in a of Article L. 141-3 or, where applicable, the name, address and indication of the registration of the federation or union mentioned in the second paragraph of article R. 211-2.

Article R211-4:

Prior to the conclusion of the contract, the seller must communicate to the consumer information on the prices, dates and other constituent elements of the services provided during the trip or stay such as:

  • The destination, means, characteristics and categories of transport used;

  • The type of accommodation, its location, its level of comfort and its main characteristics, its approval and its tourist classification corresponding to the regulations or customs of the host country;

  • The catering services offered;

  • The description of the route when it is a circuit;

  • The administrative and health formalities to be completed by nationals or by nationals of another Member State of the European Union or of a State party to the agreement on the European Economic Area in the event, in particular, of crossing borders as well as their deadlines for completion;

  • Visits, excursions and other services included in the package or possibly available at an additional cost;

  • The minimum or maximum size of the group allowing the completion of the trip or stay as well as, if the completion of the trip or stay is subject to a minimum number of participants, the deadline for informing the consumer in the event of cancellation of the trip or stay; this date cannot be set less than twenty-one days before departure;

  • The amount or percentage of the price to be paid as a deposit at the conclusion of the contract as well as the schedule for payment of the balance;

  • The terms of price revision as provided for in the contract pursuant to Article R. 211-8;

  • Contractual cancellation conditions;

  • The cancellation conditions defined in articles R. 211-9, R. 211-10 and R. 211-11

  • Information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or an assistance contract covering certain specific risks, in particular repatriation costs in the event of accident or illness;

  • When the contract includes air transport services, the information, for each flight segment, provided for in Articles R. 211-15 to R. 211-18.

Article R211-5:

The prior information given to the consumer binds the seller, unless in this the seller has expressly reserved the right to modify certain elements. The seller must, in this case, clearly indicate to what extent this modification can occur and on what elements.

In any case, the modifications made to the prior information must be communicated to the consumer before the conclusion of the contract.

Article R211-6:

The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one of which is given to the buyer, and signed by both parties. When the contract is concluded electronically, articles 1369-1 to 1369-11 of the Civil Code apply. The contract must include the following clauses:

  • The name and address of the seller, its guarantor and its insurer as well as the name and address of the organiser;

  • The destination or destinations of the trip and, in the event of a split stay, the different periods and their dates;

  • The means, characteristics and categories of transport used, the dates and places of departure and return;

  • The type of accommodation, its location, its level of comfort and its main characteristics and its tourist classification under the regulations or customs of the host country;

  • The catering services offered;

  • The itinerary when it is a circuit;

  • Visits, excursions or other services included in the total price of the trip or stay;

  • The total price of the services invoiced as well as the indication of any possible revision of this invoicing under the provisions of article R. 211-8;

  • The indication, if applicable, of fees or taxes relating to certain services such as landing, disembarkation or boarding taxes at ports and airports, tourist taxes when they are not included in the price of the service(s) provided;

  • The timing and terms of payment of the price; the last payment made by the purchaser may not be less than 30% of the price of the trip or stay and must be made upon delivery of the documents allowing the trip or stay to be carried out;

  • The special conditions requested by the buyer and accepted by the seller;

  • The terms under which the buyer can submit a complaint to the seller for non-performance or poor performance of the contract, a complaint which must be sent as soon as possible, by any means allowing an acknowledgment of receipt to be obtained from the seller, and, where applicable, reported in writing to the travel organizer and the service provider concerned;

  • The deadline for informing the buyer in the event of cancellation of the trip or stay by the seller in the event that the completion of the trip or stay is linked to a minimum number of participants, in accordance with the provisions of 7° of article R. 211-4;

  • Contractual cancellation conditions;

  • The cancellation conditions provided for in Articles R. 211-9, R. 211-10 and R. 211-11

  • Details concerning the risks covered and the amount of guarantees under the insurance contract covering the consequences of the seller's professional civil liability;

  • The information concerning the insurance contract covering the consequences of certain cases of cancellation taken out by the buyer (policy number and name of the insurer) as well as those concerning the assistance contract covering certain specific risks, in particular the costs repatriation in the event of accident or illness; in this case, the seller must provide the buyer with a document specifying at least the risks covered and the risks excluded;

  • The deadline for informing the seller in the event of assignment of the contract by the buyer

  • The commitment to provide the buyer, at least ten days before the scheduled date of departure, with the following information:

a) The name, address and telephone number of the seller's local representation or, failing that, the names, addresses and telephone numbers of local organizations likely to help the consumer in the event of difficulty or, failing that, the telephone number for establishing urgent contact with the seller;

b) For travel and stays of minors abroad, a telephone number and an address enabling direct contact to be established with the child or the person in charge of their stay on the spot;

  • The termination clause and reimbursement without penalty of the sums paid by the buyer in the event of non-compliance with the information obligation provided for in 13° of article R. 211-4;

  • The commitment to provide the buyer, in good time before the start of the trip or stay, with the departure and arrival times.

Article R211-7:

The buyer may assign his contract to a transferee who fulfills the same conditions as him to carry out the trip or the stay, as long as this contract has not produced any effect.

Unless stipulated more favorable to the transferor, the latter is required to inform the seller of his decision by any means allowing him to obtain an acknowledgment of receipt no later than seven days before the start of the trip. In the case of a cruise, this period is extended to fifteen days. This assignment is not subject, under any circumstances, to prior authorization from the seller.

Article R211-8:

When the contract includes an express possibility of price revision, within the limits provided for in Article L. 211-12, it must mention the precise methods of calculating, both upwards and downwards, price variations, and in particular the amount of transport costs and related taxes, the currency or currencies which may have an impact on the price of the trip or stay, the part of the price to which the variation applies, the course of the currency or currencies retained as a reference when establishing the price appearing in the contract.

Article R211-9:

When, before the departure of the buyer, the seller finds himself forced to make a modification to one of the essential elements of the contract, such as a significant increase in the price, and when he disregards the information obligation mentioned in 13° of article R. 211-4, the buyer may, without prejudice to recourse for compensation for any damage suffered, and after having been informed by the seller by any means making it possible to obtain an acknowledgment of receipt:

- either terminate his contract and obtain, without penalty, the immediate reimbursement of the sums paid;

- either accept the modification or the replacement journey proposed by the seller; an addendum to the contract specifying the modifications made is then signed by the parties; any reduction in price is deducted from any sums remaining due by the buyer and, if the payment already made by the latter exceeds the price of the modified service, the overpayment must be returned to him before the date of his departure.

Article R211-10:

In the case provided for in Article L. 211-14, when, before the buyer's departure, the seller cancels the trip or stay, he must inform the buyer by any means allowing him to obtain an acknowledgment of reception ; the buyer, without prejudging recourse for compensation for any damage suffered, obtains from the seller the immediate reimbursement and without penalty of the sums paid; the buyer receives, in this case, an indemnity at least equal to the penalty he would have borne if the cancellation had taken place by him on that date.

The provisions of this article do not in any way prevent the conclusion of an amicable agreement having as its object the acceptance, by the buyer, of a journey or alternative stay proposed by the seller.

Article R211-11:

When, after the departure of the buyer, the seller is unable to provide a major part of the services provided for in the contract representing a significant percentage of the price honored by the buyer, the seller must immediately take the following measures without prejudge claims for compensation for any damage suffered:

- or offer services to replace the services provided by possibly supporting any additional price and, if the services accepted by the buyer are of inferior quality, the seller must reimburse him, upon his return, the difference in price;

- or, if he cannot offer any replacement service or if these are refused by the buyer for valid reasons, provide the buyer, at no additional cost, with transport tickets to ensure his return within conditions that can be deemed equivalent to the place of departure or to another place accepted by both parties.

The provisions of this article are applicable in the event of non-compliance with the obligation provided for in 13° of article R. 211-4.

Article R211-12:

The provisions of Articles R. 211-3 to R. 211-11 must be reproduced in the brochures and travel contracts offered by the persons mentioned in Article L. 211-1.

Article R211-13:

The buyer can no longer invoke the benefit of the clause provided for in 20° of article R. 211-6 after the service has been provided.


1. Applicable law

1.1 This cruise contract is governed not only by these general conditions, but also by any additional conditions which may be included in the carrier's leaflets, brochures and catalogs and any other documentation provided to the passenger by the carrier, the company

1.2 Each clause of these general conditions must be considered independent of the others; the total or partial invalidity of a clause or a paragraph does not in any way entail the invalidity of another clause or paragraph of these general conditions.

2. Conclusion of the contract with the travel agency

2.1 The exchange of pre-contractual information or the provision of contractual conditions is carried out in writing. The name or business name and address of the seller are mentioned as well as the indication of its registration in the register or, where applicable, the name, address and indication of the registration of the federation or the 'union.

2.2 The reservation request must be written on the form provided for this purpose (on a computer medium if necessary), fully completed and signed by the passenger and according to the conditions set out by the Travel Agency. It can also be concluded in electronic form.

2.3 The acceptance of reservations is linked to the availability of seats and is carried out, with the consequent conclusion of the contract, only at the time of confirmation (possibly electronically) by the carrier; it is subject to the condition precedent of payment by the passenger of the deposit mentioned in article 3.1.

2.4 In the event of a single reservation made for several people, the person making the reservation guarantees that he has the powers on behalf of the other subjects and ensures compliance with all the obligations of the contract on the part of the other persons indicated in the reservation.

2.5 Reservations made by minors will not be accepted by the Travel Agency. Reservations for minor passengers must be made by persons exercising parental authority or other adults with the necessary powers and will only be accepted if the minor is accompanied on the trip by at least one of his parents or by another adult who assumes all responsibilities in this regard.

2.6 As ships are not equipped for assistance during pregnancy and childbirth, pregnant women are allowed to take a cruise if they are less than 24 weeks pregnant on the day the cruise ends. All pregnant women are required to produce, when boarding the ship, a medical certificate attesting to their fitness to take part in the cruise until the end of it. cannot, in any way, be held responsible towards the passenger in the event of a problem or incident relating to her state of pregnancy, occurring during or after the cruise.

2.7 Babies under 6 months old on the date of embarkation are not allowed on board our ships. For Major Cruises (Transatlantic and Transoceanic) and cruises of more than 14 nights, the child must be over 12 months old.

2.8 Ships have a limited number of cabins equipped to accommodate passengers with disabilities; the areas and equipment of the ships are not all accessible to people with disabilities and/or specifically equipped to accommodate them. Reservations from people with disabilities will therefore be accepted taking into account availability and, if necessary, subject to the condition of the presence of an accompanying person able to assist them, in accordance with the provisions of Regulation (EU) No 1177/2010.

2.9 When signing the contract, the passenger must inform the Travel Agency of any illness or physical or mental disability that may require special forms of care or assistance. No reservation can be accepted for passengers whose physical or mental conditions are likely to make their participation in the cruise impossible or dangerous for themselves or for others, or who require care or assistance that is impossible to provide. aboard the ship.

2.10 The indications concerning the trip which are not contained in the contractual documents, in the brochures, on the website or in other communication media, will be provided by the Travel Agency to the passenger, in due time before the start of the trip. of the journey, in particular departure and arrival times. When the contract includes air transport services, the seller provides the information, for each flight segment, as provided for in Articles R. 211-15 to R. 211-18 of the Tourism Code.

2.11 The organizer reserves the right to derogate from the general conditions for certain specific categories of contracts (such as groups or 'incentive' cruises) and the promotional offers mentioned in article 2.4, which will be subject to the terms and specific conditions for these categories.

2.12 Before subscribing to the contract, the passenger must inform themselves as required of the health and political situation of the places where the ship will dock; the subscription of the contract implies the knowledge of these conditions and the acceptance of possible risk factors related to the latter.

2.13 The reservation of cruises or stays or plane tickets offered by is subject to the signing of a contract with, signatures which may be dematerialized.

2.14 The receipt of a reservation pay slip by only implies the acceptance of the reservation within the limits of the places available from the various stakeholders, availability which may vary in real time. The reservation will be confirmed to the customer within 48 hours subject to availability. The acceptance of the contract is done by the validation of the "acceptance click" of the dematerialized contract on the site of and commits the contractor and all the participants. Any dispute as to the interpretation or execution of these general conditions is subject to French law.

2.15 Territorial jurisdiction is attributed to the competent court of Nice in the matter.

3.Payments accepts payment by the following means of payment, at the customer's convenience: bank check, bank transfer, credit card, MasterCard, Visa, American Express, BNP and its system  assure total security transactions by encrypting the SSL connection.

3.1 Only the collection of the means of payment leads to the processing of the order.

3.2 Non-payment of the aforementioned payments on the dates determined constitutes a failure which is the subject of an express termination clause of the contract, such as to lead to termination by right, except for compensation for subsequent damages suffered by the carrier.

3.3 The transport ticket, which constitutes the legitimate document allowing access on board the vessel, will be given to the passenger after payment of the full balance of the price and provided that the following data is completed:

- date and place of birth of customers - number, date and place of issue, expiry date of the Passport or National Identity Card, in accordance with the regulations in force.

3.4 Payments made to the Travel Agency will be considered effective once the sums have actually been paid to the carrier.

3.5 The transport ticket, which constitutes the legitimate title allowing access on board the ship, will only be given to the passenger after payment of the full price.

3.6 The payment is governed by the general conditions of sale, of the company, of the cruise operator and or of the service providers in force on the day of the order according to the attached tables.

3.7 In all cases, if payment has not been made within the terms of the contract initially concluded (see payment conditions depending on the companies in article 6), this defect is assimilated to a cancellation by the customer who will be liable for certain costs (see cancellation costs in article 6 depending on the company booked).


4.1 The prices displayed on the site are expressed in euros including VAT and given as an indication subject to availability.

4.2 Prices do not include:

  • the cost of booking and delivering transport tickets (other than by sending an email)

  • drinks (unless otherwise specified)

  • personal expenses (staff gratuities, tips, services and packages on board or any other denomination of tax requested by the cruise line at the end of the cruise, certain airport taxes and fuel increase, telephones or other personal services), meals during a stopover or not included in the chosen formula,

  • travel insurance and visa and vaccination costs, tourist taxes in France or abroad and application fees.

4.3 The prices are contractual and fixed upon acceptance of the estimate by the customer according to the elements communicated by the latter (cabin occupancy, age of the participants, possible promotion, formula chosen, etc.). Consequently, no dispute relating to the price will be accepted after acceptance and the reservation request.

4.4 Air fares are always given for information only and are subject to change upwards or downwards.

4.5 Certain advantageous rates are conditional on the provision of documents or information by the customer. Any failure to provide these may expose the customer to a price increase.

5. Sending travel documents

5.1 In general, travel documents, boarding passes, transport tickets, etc. are only sent by email to the customer electronically 4 days before departure. The customer agrees to receive them and provide a valid email address before departure.

5.2 At the express request of the customer, they can be sent by post, the additional cost will then be borne by the cruise line.

5.3 The cruise operator undertakes to be in a position to provide throughout his trip any document he is supposed to be in possession of and to produce any proof that may be requested of him.

6. Cancellation by the passenger

6.1 Any request for cancellation must be sent by registered letter with acknowledgment of receipt to the following address: 3 Abram ferrera Jerusalem  or by email with acknowledgment of

Only the date of receipt of the registered letter or email  par will be the starting point for assessing the cancellation conditions.

Any cancellation or failure to pay by the customer from the time of booking will result in the collection of variable fees depending on the shipowner and agency fees. Please refer to the special conditions depending on your booking (tables below ).

Fill !!!

6.2 In any case, the costs of the file, visas, insurance, train plane tickets or routing issued   will be due in full.

6.3 In the event of partial cancellation of one or more participants, modification of the occupation of the cabin, change or modification of the name of the passengers, change or modification of the date of departure, the customer will bear the costs of cancellation by the agency for the maritime part (see cancellation conditions by the company and 100 percent charges for the air part.

6.4 Some cruises or services require a minimum number of participants, can in no way be held responsible or assume an additional price that would be requested from the customer once the latter has been informed beforehand.

6.5 Failure of the client to show up at the places and times indicated on the travel diary received by him; failure to provide travel documents, electronic ticket, boarding pass, police or health documents or visa or passport or identity card or vaccination certificate will not result in any refund of the trip.

6.6 The client may, in accordance with article L211-11 of the tourism code, assign his contract. The customer may only transfer his contract by respecting the deadlines and forms indicated in the contract and by paying jointly and severally with the transferee any penalties and transfer costs relating to each shipping company and service provider. informs and advises all its customers to take out   insurance contracts covering the main risks and the consequences of cancellation.

6.7 Conditions for canceling or postponing departure files canceled since March 10, 2020: Any modification or cancellation concerning a file that has benefited from a postponement following the order of March 25, 2020 will result in 100% of the costs of the journey. If there is a postponement of dates, the conditions for cancellation or modification to the new file will entail 100% of costs.

7. Cancellation or modification by the travel agency

7.1 The customer will be fully reimbursed if is forced to cancel the trip, except in the event of force majeure or a cause relating to passenger safety.

7.2 Any failure to pay in accordance with the contractual schedule, obliges   to cancel the trip.

7.3 If an essential modification of the journey not linked to a case of force majeure or to the safety of the passengers were to occur, an amicable solution would be sought with the customer and the shipping company. Failing agreement, the customer may cancel free of charge or subscribe to a new offer for any modification made 90 days before departure.


8.1 During the year, the organizer may offer certain promotions whose prices do not appear in the catalogue. It cannot be determined in advance whether and under what conditions such promotions will be put on sale. To obtain information about them, passengers are invited to consult their Travel Agencies or the website.


9.1 If the carrier, for any reason whatsoever, except for a reason specific to the passenger, notifies the cancellation of the cruise which is the subject of the contract before departure, it offers the passenger, as far as possible, substitute cruise. The passenger may, at his convenience, benefit from this replacement cruise or be reimbursed according to the terms provided for in the paragraphs below. The replacement cruise proposed by the carrier must be of a value at least equivalent to the canceled cruise; if the carrier is unable to offer a substitute cruise of equivalent value, the passenger will be entitled to a refund of the difference.

9.2 The carrier who cancels the cruise, will reimburse the passenger, via the Travel Agency, the amount actually paid by the passenger and materially collected by the carrier, except in cases of force majeure, fortuitous event or if the minimum number of participants does not has not been reached and in the event of acceptance by the passenger of the substitute cruise proposed by the carrier.

9.3 In the cases mentioned above of force majeure, fortuitous event, minimum number of participants not reached, the passenger will only be entitled to reimbursement of the sums actually paid. In case of acceptance by the passenger of the substitution cruise, no reimbursement will take place.

10.Obligations of passengers

10.1 The passenger must be in possession of his personal Passport or another valid document, depending on his nationality, for all the countries included in the itinerary, as well as residence and transit visas and health certificates which may be necessary.

10.2 The passenger must behave in such a way as not to compromise the safety, tranquility and enjoyment of the cruise for other passengers and respect the normal rules of caution, as well as all the provisions given by the carrier, and the regulations and provisions administrative or legislative concerning the trip.

10.3 The passenger is prohibited from bringing on board the vessel goods, live animals, weapons, ammunition, explosives, flammable, toxic or dangerous substances without written authorization from the carrier.

10.4 The passenger will be liable for all damages suffered by the carrier as a result of non-compliance with the obligations indicated above. The passenger will be liable in particular for all damage caused to the ship, its fittings and equipment, damage caused to other passengers and third parties, as well as all fines and expenses that the carrier or the Travel Agency should pay to the port, customs, health or other authorities in all the countries included in the cruise.

10.5 The passenger is required to provide the carrier with all the documents, information and elements in his possession which are useful for the exercise of the latter's right of subrogation (in accordance with the last paragraph of article 13 of these general conditions) vis-à-vis vis-à-vis third parties responsible for any damages he may suffer. He is also liable to the carrier for the damage caused to the right of subrogation.

10.6 The passenger is required to provide the carrier with all the information necessary to enable the latter to fulfill its own obligations in terms of safety, in particular those set out in Directive 98/41/EC and the national texts transposing it. The collection of information (including images) and their processing will be carried out in application of the principles established by Directive 95/46/EC and included in the transposition texts.

10.7 The Passenger is required to take part in the activities (instructions given to passengers) and emergency drills that the Organizer will carry out on board the ship.

11.Transfer and pre-routing

11.1 Regardless of the means of transport chosen: air, rail or other; delays may occur jeopardizing the smooth running of the trip. Customers are therefore strongly advised to plan for sufficiently long connection times, even the day before or the next day. could not be held responsible and assume the financial consequences of any delay except for the cruise + flight packages and or shuttles offered by the shipping companies even in the event of force majeure, acts of third parties or fortuitous events. In particular, it is recalled that charter flights may be subject to delays or be brought forward up to 72 hours and are never reimbursed, even partially, in the event of a no-show jeopardizing the smooth running of the cruise. The customer who has chosen to buy his own pre-routing and post-routing will fully assume the consequences and responsibility of a time change (especially in the event of cancellation or delayed departure of the cruise). The Montreal Convention of May 28, 1999 relating to air transport provides for limits which apply, the responsibility of could not be higher than that of any of the chosen transport.

11.2 The customer undertakes to check with each company involved the rules imposed by the companies on baggage (weight, measurement, etc.). In the event of loss or damage, the customer is required to immediately inform the carrier, the insurer and the organiser.

12. Benefits

12.1 Whatever the pre or post routing services, hotels, agencies, cruise lines, charterers, all of the latter retain their own responsibility. only acting as an intermediary with the customer. Any change of date or cancellation of the cruise, any service of the trip not consumed by the customer, any special request not honored cannot result in any compensation from

12.2 Different types of cabins exist depending on the companies and the boats:

  • Interior (without porthole or port)

  • Exterior (with porthole or porthole)

  • Balcony with private balcony

  • Suite or suite with balcony

  •  “Guarantee” (availability and price are guaranteed, the cruise line can deliver it only at the time of boarding and make cabin changes during the cruise), prices varying according to the type of cabin chosen, the location, the floor and the category.

12.3 Triple, quadruple or quintuple cabins are often equipped with high or extra beds; the double cabins are either with marital bed or two separate beds and generally offer a smaller space than in a hotel room.

12.4 The schedules and itineraries of a cruise are always given as an indication and information and may be subject to change by the shipowner or the captain at the last moment for meteorological or other security reasons.

12.5 Any service reserved, paid for and not used by the cruise line will not entitle you to any refund, even partial. Similarly, any service reserved and paid for outside the stricto-sensu cruise sales contract is the sole responsibility of the organizing service provider.

12.6 The captain has a police power which allows him to refuse access on board to a cruise passenger he deems to be in no condition to make, continue or finish his trip (state of physical or mental health, pregnancy...). The captain can at his discretion modulate the schedules of stopovers, modify the itinerary or outright proceed to the cancellation of such stage. Similarly, the manager of a diving club may at his discretion refuse a cruise diver access to the diving service. No compensation can be claimed from

13. Valuables

The carrier provides passengers with a safe service on board the ship; the carrier declines all responsibility for cash, documents, jewelry and other valuables kept elsewhere than in the safe.

14. Obligation to assist

The carrier's obligation to assist the passenger is limited to the diligent performance of the services included in the contract and the obligations imposed on it by law.

15. Complaints and denunciations

Under penalty of forfeiture, the passenger must declare   as quickly as possible either by telephone or email and denounced by registered letter with acknowledgment of receipt in the form of a complaint to the Travel Agency for any non-performance, in the organization or performance of the cruise, at the very moment when they occur or, if this is not possible, within 30 working days following the scheduled return date in the place of departure. The Travel Agency will promptly and in good faith examine the complaints presented and will work as far as possible to find an amicable, rapid and fair resolution.

No subsequent complaint will be admissible. It is strongly advised to keep all the supporting documents and to have the facts noted by the local authorities and to keep a written record.

Any theft, loss, deterioration of personal effects must be declared to the competent authorities of the hotel, the ship, the police. cannot be held liable for such damages.

In the event of a dispute, the customer will first contact his cruise advisor and customer service in order to find an amicable solution with the company.

Tourism and Travel Mediator: After contacting customer service and failing a satisfactory response within 60 days, the customer may contact the Tourism and Travel Mediator, whose contact details and referral methods are available on the website:

16.   Civil liability

The professional civil liability taken out by does not exempt the customer from taking out an insurance contract covering his own liability, in particular his children and anything in his custody.

17. Processing of personal data

In accordance with the “Informatique et Liberté” law n° 1978-17 of January 6, 1978 as well as section 13 of legislative decree n° 196 of June 30, 2003 (Code for the protection of privacy. specifies that the personal data provided by you when purchasing the Cruise Contract, or otherwise obtained during the cruises, will be treated in accordance with applicable data protection regulations. undertakes to preserve the confidentiality of the data, personal information collected in order to carry out the travel service.

bottom of page